Online Dispute Resolution Methods in Consumer Disputes: A Comparative Analysis

Development summary

Ahmet Sürerdamar’s article in the Public and Private International Law Bulletin addresses online dispute resolution (ODR) in response to the new needs created by digitisation in consumer transactions. It reviews Turkish consumer dispute mechanisms and the conceptual framework of ODR, then compares the UNCITRAL Technical Notes with models from the European Union, the United States, Canada, Singapore, Brazil and China. The piece also discusses Turkish examples such as UYAP, e-hearings, the Consumer Information System (TÜBIS), online mediation and online arbitration.