Navigating Passenger Compensation: Implications for Airlines and Consumers

Noor Ain

PIL.OT / DEVELOPMENT

Academic publicationInternational civil aviation lawUnited States01 January 2024

Navigating Passenger Compensation: Implications for Airlines and Consumers

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The article addresses passengers' difficulties in obtaining refunds, compensation and reimbursement after prolonged flight delays and cancellations linked to technological failures, system outages and staffing shortages following the pandemic. It explains that a proposed U.S. Department of Transportation rule would require airlines to cover specified passenger expenses and provide compensation for delays or cancellations, and examines arguments for and against the proposal.

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PIL.OT RESEARCH NOTE

Research note

Issue

Airlines' contractual and regulatory responsibility for passenger expenses, refunds and compensation arising from flight delays and cancellations

Concepts

international civil aviation law academic research air carrier liability legislation

ACADEMIC CITATION

Academic details

Noor Ain

“Navigating Passenger Compensation: Implications for Airlines and Consumers”

Journal of Air Law and Commerce · 2024

DOI 10.25172/jalc.89.3.6

Content language: English
Type: Journal article

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Noor Ain, “Navigating Passenger Compensation: Implications for Airlines and Consumers”, Journal of Air Law and Commerce, 2024-01-01, 10.25172/jalc.89.3.6. https://doi.org/10.25172/jalc.89.3.6

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“Navigating Passenger Compensation: Implications for Airlines and Consumers”